At CoralMango, we strive to deliver software products that meet the highest standards of satisfaction. Our refund policy outlines the circumstances under which a refund might be granted and the process for initiating a refund request.
Non-functionality: If the software does not function as described on our website and we are unable to resolve the issue within a reasonable timeframe, a refund will be issued. The customer must provide a detailed description of the issue, including screenshots or error messages, as evidence.
Product Misrepresentation: If the purchased software significantly differs from the descriptions and demonstrations provided on our website.
Recent Purchases: Requests for refunds must be made within 30 days of purchase. Beyond this period, refunds are generally not provided unless the product fails to function or has been misrepresented.
Change of Mind: We typically do not offer refunds for changes of mind or accidental purchases if the product has been activated or downloaded.
Subscription Services: For recurring subscriptions, customers can cancel at any time before their next billing cycle to prevent further charges. Refunds for previous subscription periods are not typically granted unless the product fails to meet the functional guarantees.
Contact our Support Team via [contact information].
Provide the order number, the email address used during purchase, and a detailed explanation of why a refund is requested.
Allow us 7-10 business days to process your request. We may reach out to you to discuss the matter further or to provide assistance in resolving any issues.
Refunds will be processed back to the original method of payment.
Refunds may take up to 5-10 business days to appear on your statement, depending on your bank or payment provider.
We reserve the right to deny any refund requests if the claim does not meet our policy requirements or in cases of suspected fraud or misuse.
For questions or more information about our refund policy, please contact our customer service team at support@coralmango.com.
CoralMango Solutions Pvt Ltd reserves the right to amend this refund policy at any time.